Terms and Conditions

1. Website operator and seller

The legal entity operating the website and, when enabled, selling the service must be identified on the Legal details page. A field marked incomplete is not an operator detail. No paid service or distance contract may be offered while the legally required identity fields remain incomplete, and the issuer must also appear on every fiscal document.

2. What the words mean

• User — a person who visits the site, creates an account or, once charging is launched, starts a session at an eligible station.
• Consumer — a natural person acting for purposes outside their trade or profession. Only consumers benefit from the special rights described in sections 8 and 9.
• Charge point — commissioned equipment to which a vehicle connects, identified by the code displayed for that physical unit.
• Charging session — the interval between starting and stopping the supply to the vehicle, on which the price is calculated.
• Account — the web area for your profile and the functions currently enabled for you; session, invoice or plan sections may be empty before launch.

3. What we offer

The following services may be offered after launch, but only when the relevant page or checkout identifies them as available and shows the applicable conditions before confirmation.

• Occasional charging at commissioned, eligible locations, if ad-hoc access is enabled there.
• Plans or prepaid packages, only if a live checkout displays their price, validity and eligibility rules.
• Business services only under a separate written proposal and contract.
• Hardware sale or installation only under a separate offer if the operator decides to provide it; none is currently sold online.

4. Your account

You may create an account if you are over 18 and have full legal capacity. Details you enter must be accurate and up to date. If a paid service is enabled, the billing details confirmed for that transaction are used on the relevant document.

Keep your password and access credentials confidential and tell us promptly if you suspect unauthorised use. We may restrict an account where reasonably necessary to investigate abuse, fraud or a safety risk, and will provide information about the restriction where the law and security needs allow.

5. Prices and VAT

A live commercial offer identifies its currency and whether VAT at the applicable rate (to be completed) is included. Informational amounts shown before a confirmation flow is active are not accepted offers.

Once charging is launched, the tariff presented before confirmation for that station and access method will apply to a new session. It must identify the measurement unit, VAT treatment and every additional charge that may apply.

Where an occupancy fee applies, its grace period, unit and cap, if any, must be shown before the session begins. A tariff change does not retrospectively replace the tariff snapshot recorded for a session already started. Plan changes follow the conditions accepted for that plan.

6. How you pay

The payment methods actually available are those shown in the relevant checkout. Card details are collected by the configured payment processor; our application stores processor references and limited card metadata, not the full card number.

Where disclosed before confirmation, a temporary card authorisation may be requested. After settlement, the final amount reflects metered energy and every tariff component that applies; release of any remaining hold is requested through the processor, while the time it takes to appear depends on the card issuer.

A fiscal document is issued and made available through the channel stated for the transaction where the law or accepted contract requires one. Business billing details must be confirmed before the transaction for which they are to be used.

7. When the contract is concluded

A paid contract is concluded only when the live interface clearly identifies the service, price and applicable terms and returns confirmation after your order or session request is accepted. Viewing a planned location does not conclude a paid contract. Unless expressly stated otherwise, the contract language is Romanian and an electronic record is retained as required by law.

8. The 14-day right of withdrawal

If you are a consumer, you have the right to withdraw from a distance contract within 14 calendar days, without giving a reason and without penalty, under Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with traders.

The period runs from the conclusion of the contract for services, and from the day you take physical possession of the goods for products. Tell us with an unequivocal statement — an email to our contact address is enough — or use the form below.

We refund everything we received within 14 days of being told, using the same means of payment you used, at no extra cost to you. For products, we may withhold the refund until we get them back or until you show us that you have sent them.

When the right of withdrawal does not apply

• Charging sessions already delivered. When you start a session you expressly ask us to begin performance immediately and confirm that, once the service has been fully performed, you lose the right of withdrawal — the exception in art. 16 letter a) of Government Emergency Ordinance no. 34/2014. Energy already delivered cannot be returned.
• Memberships and prepaid packages fully used within the 14 days. If you have used one only partly, we refund the amount corresponding to the unused part.
• A product made or configured to your specification, if such a product is expressly offered in the future.
• Contracts with legal entities: the right of withdrawal belongs to consumers, and business customers are covered by the commercial terms agreed separately.

Withdrawal form

You are not obliged to use this form; any unequivocal withdrawal statement is handled under the same rules. You may copy the text below, complete it and send it by email.

9. The legal guarantee of conformity

Products sold to consumers carry the legal guarantee of conformity of 2 years from delivery, under Government Emergency Ordinance no. 140/2021 on the sale of goods and associated guarantees. Contracts concluded before it came into force remain governed by Law no. 449/2003.

If a product is not in conformity you are entitled to have it brought into conformity by repair or replacement, at your choice, unless the option chosen is impossible or disproportionate. If the repair or replacement is not carried out within a reasonable time, if the defect recurs or if it is serious, you may ask for a proportionate price reduction or terminate the contract and be refunded.

A commercial guarantee offered by the manufacturer, where one exists, is in addition to the legal guarantee and does not replace it. Send a conformity complaint to our contact address with the invoice or receipt, a description of the problem and, if possible, a photograph.

10. What we ask of you at the stations

• Follow the instructions on the station and the safety rules; do not use equipment whose cable, socket or housing looks damaged — tell us instead.
• Use a vehicle and a cable that are compliant and suited to the connector type and the power of the station.
• Free the bay once charging has finished, so that somebody else can charge.
• Do not use somebody else's account, RFID card or membership, and do not resell the service without our written agreement.
• Do not damage or modify the equipment. Damage caused by fault is recovered in accordance with the law.

11. Availability and liability

After launch, a particular station may be occupied, reserved, under maintenance, faulted, offline or without grid power. The map shows the latest report available to the platform together with its age or an uncertainty state; it is not a guarantee of availability or a reservation. Locations not yet commissioned are explicitly marked as planned or under preparation.

We are liable for damage caused directly and demonstrably by our equipment malfunctioning. We are not liable for indirect loss — time lost, profit not made — nor for force majeure or fortuitous events. Nothing in this document limits the rights consumer protection law gives you mandatorily.

12. Complaints and disputes

You may write to us through the contact form. An accepted submission receives a reference number. We handle complaints within the deadline required for the type of request; no shorter general service level is promised on this site.

If our answer does not satisfy you, you can address the National Authority for Consumer Protection (ANPC): anpc.ro.

You may also use alternative dispute resolution (SAL), governed by Government Ordinance no. 38/2015, through the specialised structure within ANPC: anpc.ro/sal. The procedure is free for consumers and takes place outside the courts.

The contract is governed by Romanian law. Disputes not settled amicably or through SAL fall to the Romanian courts and, for consumers, to the court where the consumer is domiciled.

13. Your personal data

What data we collect, on what basis and for how long we keep it is explained separately, in the Data protection. Cookies and similar technologies are covered by the Cookie policy.

14. Changes to these terms

We may update this document and publish the new effective date. The version recorded for a transaction remains available for determining the accepted terms. For an ongoing contract, material changes are notified using the method and notice period required by law and that contract, together with any applicable right to object or cancel.

Related documents

• Data protection
• Cookie policy
• Legal details

If anything is unclear, write to us through the contact form. We will acknowledge the request and reply as soon as we can, subject to any statutory deadline that applies.