Terms and Conditions

1. Website operator and seller

The legal entity operating the website and, when enabled, selling the service must be identified on the Legal details page. A field marked incomplete is not an operator detail. No paid service or distance contract may be offered while the legally required identity fields remain incomplete, and the issuer must also appear on every fiscal document.

2. What the words mean

• User — a person who visits the site, creates an account or, once charging is launched, starts a session at an eligible station.
• Consumer — a natural person acting for purposes outside their trade or profession. Only consumers benefit from the special rights described in sections 8 and 9.
• Charge point — commissioned equipment to which a vehicle connects, identified by the code displayed for that physical unit.
• Charging session — the interval between starting and stopping the supply to the vehicle, on which the price is calculated.
• Account — the web area for your profile and the functions currently enabled for you; session, invoice or plan sections may be empty before launch.

3. What we offer

The following services may be offered after launch, but only when the relevant page or checkout identifies them as available and shows the applicable conditions before confirmation.

• Occasional charging at commissioned, eligible locations, if ad-hoc access is enabled there.
• Plans or prepaid packages, only if a live checkout displays their price, validity and eligibility rules.
• Business services only under a separate written proposal and contract.
• Hardware sale or installation only under a separate offer if the operator decides to provide it; none is currently sold online.

4. Your account

You may create an account if you are over 18 and have full legal capacity. Details you enter must be accurate and up to date. If a paid service is enabled, the billing details confirmed for that transaction are used on the relevant document.

Keep your password and access credentials confidential and tell us promptly if you suspect unauthorised use. We may restrict an account where reasonably necessary to investigate abuse, fraud or a safety risk, and will provide information about the restriction where the law and security needs allow.

• Use one personal account and do not allow another person to start sessions or make payments in your name without legitimate authorisation.
• Keep your contact and billing details current; a change made after an invoice is issued does not automatically rewrite that document.
• Do not try to bypass technical, pricing or safety limits, automate requests abusively or extract platform data in bulk.
• Check the station, connector, tariff and session confirmation before leaving the equipment and report any mismatch promptly.
• Closing an account prevents future access but does not erase fiscal documents, payment records, incidents or claims that the law requires or permits us to retain.

5. Prices and VAT

A live commercial offer identifies its currency and whether VAT at the applicable rate (to be completed) is included. Informational amounts shown before a confirmation flow is active are not accepted offers.

Once charging is launched, the tariff presented before confirmation for that station and access method will apply to a new session. It must identify the measurement unit, VAT treatment and every additional charge that may apply.

Where an occupancy fee applies, its grace period, unit and cap, if any, must be shown before the session begins. A tariff change does not retrospectively replace the tariff snapshot recorded for a session already started. Plan changes follow the conditions accepted for that plan.

For publicly accessible recharging points, ad hoc access, payment instruments and display of price components follow the applicable requirements of Regulation (EU) 2023/1804 (AFIR). The particular requirement depends among other things on the point power, location and commissioning date; online information does not replace display required at the station.

6. How you pay

The payment methods actually available are those shown in the relevant checkout. Card details are collected by the configured payment processor; our application stores processor references and limited card metadata, not the full card number.

Where disclosed before confirmation, a temporary card authorisation may be requested. After settlement, the final amount reflects metered energy and every tariff component that applies; release of any remaining hold is requested through the processor, while the time it takes to appear depends on the card issuer.

A fiscal document is issued and made available through the channel stated for the transaction where the law or accepted contract requires one. Business billing details must be confirmed before the transaction for which they are to be used.

• The payment processor collects the complete card details and may apply authentication required by the issuer; we receive identifiers, statuses and limited method details.
• An authorisation or temporary hold is not yet the final charge and may appear separately in your bank application.
• The final amount is calculated from measured session data and the tariff snapshot accepted at start, including every component shown before confirmation.
• A communication error or an unfinished processor status does not by itself prove either payment or non-payment; we reconcile the session and processor records.
• The time for a released hold or refund to become visible depends on the card issuer. A chargeback does not extinguish a legitimately due amount, without limiting your statutory rights to dispute it.

7. When the contract is concluded

A paid contract is concluded only when the live interface clearly identifies the service, price and applicable terms and returns confirmation after your order or session request is accepted. Viewing a planned location does not conclude a paid contract. Unless expressly stated otherwise, the contract language is Romanian and an electronic record is retained as required by law.

1. You select a commissioned station and connector and check its reported status.
2. The interface presents the tariff, currency, VAT and any additional applicable component.
3. You expressly confirm the payment obligation. If the service must begin immediately during the withdrawal period, the flow must separately ask for your request to begin and acknowledgement of the consequences.
4. You receive electronic confirmation of the request or a clear refusal; after completion you receive the summary and the document available for the transaction.

8. The 14-day right of withdrawal

If you are a consumer, you have the right to withdraw from a distance contract within 14 calendar days, without giving a reason and without penalty, under Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with traders.

The period runs from the conclusion of the contract for services, and from the day you take physical possession of the goods for products. Tell us with an unequivocal statement — an email to our contact address is enough — or use the form below.

We refund the amounts due after applying the rules for services already supplied and, where relevant, returned goods, within 14 days of being told, using the same means of payment at no extra cost. For goods, we may withhold the refund until we receive them or until you show that you sent them.

If you expressly asked us to begin a service during the withdrawal period and withdraw before it is fully supplied, you owe only an amount proportionate to what was actually supplied before notice. The right is lost for a fully performed service only after your express request to begin and prior acknowledgement that it will be lost on full performance.

When the right of withdrawal does not apply

• A fully performed charging session can fall within the exception in art. 16 letter a) of Government Emergency Ordinance no. 34/2014 only if, before start, you expressly requested immediate performance and acknowledged that the right is lost after full performance. Energy already delivered cannot be returned.
• Memberships and prepaid packages fully performed within the 14 days where you expressly asked for performance to begin and acknowledged loss of the right after full performance. Partial use follows the proportionate amount required by law and the accepted plan terms, not an automatic refund regardless of the service supplied.
• A product made or configured to your specification, if such a product is expressly offered in the future.
• Contracts with legal entities: the right of withdrawal belongs to consumers, and business customers are covered by the commercial terms agreed separately.

Withdrawal form

You are not obliged to use this form; any unequivocal withdrawal statement is handled under the same rules. You may copy the text below, complete it and send it by email.

9. The legal guarantee of conformity

Products sold to consumers carry the legal guarantee of conformity of 2 years from delivery, under Government Emergency Ordinance no. 140/2021 on the sale of goods and associated guarantees. Contracts concluded before it came into force remain governed by Law no. 449/2003.

If a product is not in conformity you are entitled to have it brought into conformity by repair or replacement, at your choice, unless the option chosen is impossible or disproportionate. If the repair or replacement is not carried out within a reasonable time, if the defect recurs or if it is serious, you may ask for a proportionate price reduction or terminate the contract and be refunded.

A commercial guarantee offered by the manufacturer, where one exists, is in addition to the legal guarantee and does not replace it. Send a conformity complaint to our contact address with the invoice or receipt, a description of the problem and, if possible, a photograph.

10. What we ask of you at the stations

• Follow the instructions on the station and the safety rules; do not use equipment whose cable, socket or housing looks damaged — tell us instead.
• Use a vehicle and a cable that are compliant and suited to the connector type and the power of the station.
• Free the bay once charging has finished, so that somebody else can charge.
• Do not use somebody else's account or membership, and do not resell the service without our written agreement.
• Do not damage or modify the equipment. Damage caused by fault is recovered in accordance with the law.

11. Availability and liability

After launch, a particular station may be occupied, reserved, under maintenance, faulted, offline or without grid power. The map shows the latest report available to the platform together with its age or an uncertainty state; it is not a guarantee of availability or a reservation. Locations not yet commissioned are explicitly marked as planned or under preparation.

We are liable for damage caused directly and demonstrably by our equipment malfunctioning. We are not liable for indirect loss — time lost, profit not made — nor for force majeure or fortuitous events. Nothing in this document limits the rights consumer protection law gives you mandatorily.

• Actual power may be limited by the vehicle, battery, temperature, cable, connector type, site power sharing or the electricity grid.
• Map and account statuses are the latest information received; the timestamp and uncertainty state help you judge how recent they are.
• We may carry out planned maintenance or emergency work and try to limit its duration and impact.
• No contractual limitation excludes liability for intent, gross negligence, injury or any other case in which the law prohibits limitation.

12. Complaints and disputes

You may write to us through the contact form. An accepted submission receives a reference number. We handle complaints within the deadline required for the type of request; no shorter general service level is promised on this site.

If our answer does not satisfy you, you can address the National Authority for Consumer Protection (ANPC): anpc.ro.

You may also use alternative dispute resolution (SAL), governed by Government Ordinance no. 38/2015, through the specialised structure within ANPC: anpc.ro/sal. The procedure is free for consumers and takes place outside the courts.

The contract is governed by Romanian law. Disputes not settled amicably or through SAL fall to the Romanian courts and, for consumers, to the court where the consumer is domiciled.

13. Your personal data

What data we collect, on what basis and for how long we keep it is explained separately, in the Data protection. Cookies and similar technologies are covered by the Cookie policy.

14. Changes to these terms

We may update this document and publish the new effective date. The version recorded for a transaction remains available for determining the accepted terms. For an ongoing contract, material changes are notified using the method and notice period required by law and that contract, together with any applicable right to object or cancel.

15. How a session starts and ends

Remote start passes through the platform and the station. A technical acceptance response means that the message was received, not that energy has already begun to flow.

1. You check that the location is commissioned and select the correct physical station and connector.
2. For the new session, the platform fixes the displayed tariff snapshot and the eligible payment or credit option.
3. The processor may verify the payment method or temporarily reserve an amount if this step was presented.
4. The platform sends the start command to the station through the configured technical protocol; the station may accept or reject it.
5. The session is treated as started when the station reports the start event and initial values, not merely when the command is accepted.
6. A stop may be requested in the interface or result from the station or vehicle. Final status and payment may be delayed while messages are reconciled.
7. If the interface and station conflict, do not repeat successive starts or payments; stop safely if possible and send support the station, connector and time.

16. Metering, tariffs and corrections

A session cost is based on events and values supplied by the relevant equipment and the tariff fixed at start. Data is reviewed when it is missing, contradictory or outside reasonable limits.

• Energy is determined from the start and end values reported by the station together with their measurement unit.
• Duration and any occupancy components use session timestamps and the rules shown before start.
• The tariff snapshot remains linked to the session; a later network, location or connector tariff change does not replace it retrospectively.
• A missing, decreasing, duplicated or implausible reading is flagged for review; we do not invent an energy quantity merely to complete an invoice automatically.
• We may request information from the site operator or compare station, payment and platform logs before resolving the case.
• If a fiscalised amount needs correction, we use the applicable correction, credit or refund document without rewriting transaction history.

17. Credit, offers and memberships

Credit, a benefit or a plan applies only while active and eligible and when presented in the relevant flow. The offer page and confirmation must be read with these terms.

• Before purchase we show the price, what the offer includes, its validity, any limits and whether it renews automatically.
• Account credit is a right to use the network under its terms, not a bank deposit, and is not transferable unless the offer expressly says otherwise.
• At session start the eligible benefit is consumed under the displayed rule; an uncovered part may require a valid payment method.
• Cancelling a renewal stops future periods but does not cancel sessions already supplied or amounts already due.
• Expiry and refunds follow the pre-contract information, mandatory consumer rights and the specific reason for termination; one rule is not assumed for every offer.
• A promotion may use objective eligibility criteria and may be non-combinable where that limitation was displayed before acceptance.

18. Restriction and termination

A restriction must relate to a concrete risk or breach and go no further than reasonably necessary to protect users, equipment and payments.

• We may stop a session or limit access for safety, security, reasonable fraud suspicion, non-payment, a legal requirement or abusive use.
• In an emergency we may act immediately; in other cases we provide warning or an opportunity to remedy where reasonable and permitted.
• We communicate the reason and likely duration to the extent disclosure does not compromise security, an investigation or a legal duty.
• You may challenge the measure through support, and an authorised person can reassess the context and available records.
• You may request account closure, subject to open sessions, payments and complaints and the steps necessary to confirm identity.
• Termination does not erase rights, duties and fiscal, security or evidential records that must or may legally be retained.

19. Electronic records and discrepancies

We keep proportionate records to supply the service, issue documents and resolve discrepancies. Each source serves a different purpose and may require reconciliation.

• Confirmation may include the terms version, accepted tariff, station and connector, timestamps and payment reference.
• Technical station events support start, end and metering, while processor records support authorisation, collection and refund.
• The invoice and correction documents remain fiscal records distinct from the account screen at any given time.
• Report a mismatch promptly and include only necessary information; never send a complete card number or security code.
• Correcting a status preserves traceability of the change rather than silently deleting the initial event.
• Retention depends on the record type, fiscal duties, limitation periods, incidents and any legal hold, as explained in the privacy policy.